Board Links xp

[theophania]

Mar 12, 2015 12:37:25 GMT -5 danib said:

I originally posted this in the "current fixes" thread. Just saw the post saying to make new threads for new issues, so: I think this is the right place to put this. As of today, the link for the board name doesn't work when I am in a post. So if I am in a thread, above the first post is the board name which I can usually clock on to bring me back to the board. Not any more. I have to click home and go back to the board from there.

Did it work yesterday or when is the last time you remember it working? Are you using the default theme?

[theophania]

Mar 12, 2015 15:37:53 GMT -5 danib said:

I only noticed it today however I wasn't on much in the past few days so I can't say for certain when it started. I am using the same browser as I always have, an haven't changed any settings on my phone. Other links work, just not those specific ones.

Are you using an iphone or android? I tested it on my Nexus 4 (android) and was able to click the header to get to the board.

[redbluepurple]

theophania It's not working for me either. I'm on a Nexus 5 using Chrome. It stopped working either today or yesterday, can't quite remember.

[theophania]

Mar 12, 2015 18:56:18 GMT -5 redbluepurple said:

theophania It's not working for me either. I'm on a Nexus 5 using Chrome. It stopped working either today or yesterday, can't quite remember.

Which theme are your using? The default forum theme?

[redbluepurple]

Mar 12, 2015 19:10:21 GMT -5 theophania said:

Mar 12, 2015 18:56:18 GMT -5 redbluepurple said:

theophania It's not working for me either. I'm on a Nexus 5 using Chrome. It stopped working either today or yesterday, can't quite remember.

Which theme are your using? The default forum theme?

Yes, the default one.

[theophania]

Mar 12, 2015 19:15:36 GMT -5 redbluepurple said:

Mar 12, 2015 19:10:21 GMT -5 theophania said:

Which theme are your using? The default forum theme?

Yes, the default one.

That's so odd. I'm off to test it.

[theophania]

This is so odd. I've tried all of the themes and I'm using chrome on my phone. It works when I click the title header. Obviously it's an issue though since you're both having the problem. I'm going to reach out to Proboards and see if they have any suggestions. Unfortunately, we have no real control over mobile so it's likely to be some sort of Proboards issue.

[theophania]

danib, redbluepurple, can you tell me what version of android your phones are using? You can find out in settings About Phone.

[theophania]

danib, you're using IE on your phone? I didn't realize that was available.

[theophania]

Okay thanks, I'm looking into it and hopefully I will have an answer soon.

[rayray007]

I'm having the same problems on safari on my iPhone.

[theophania]

rayray007, thanks, I've added that to my list on the support boards. Hopefully I'll have an answer soon.

[redbluepurple]

Mar 12, 2015 19:35:10 GMT -5 theophania said:

danib, redbluepurple, can you tell me what version of android your phones are using? You can find out in settings About Phone.

5.0.1

And actually, same as danib it seems to be affecting the Navigation/Thread Options drop downs, and reply button at the top. 

[NariaDreaming]

Mar 13, 2015 3:31:23 GMT -5 redbluepurple said:

Mar 12, 2015 19:35:10 GMT -5 theophania said:

danib, redbluepurple, can you tell me what version of android your phones are using? You can find out in settings About Phone.

5.0.1

And actually, same as danib it seems to be affecting the Navigation/Thread Options drop downs, and reply button at the top. 

Next question -are you in the US?

[redbluepurple]

Mar 13, 2015 8:59:17 GMT -5 NariaDreaming said:

Mar 13, 2015 3:31:23 GMT -5 redbluepurple said:

5.0.1

And actually, same as danib it seems to be affecting the Navigation/Thread Options drop downs, and reply button at the top. 

Next question -are you in the US?

Canada!

[NariaDreaming]

Mar 13, 2015 9:13:05 GMT -5 redbluepurple said:

Mar 13, 2015 8:59:17 GMT -5 NariaDreaming said:

Next question -are you in the US?

Canada!

So far it appears that the problem is only with our international users....

If you wouldn't mind, could you go to the Proboards Support forum and post the issues you're having.

support.proboards.com/thread/543828/clicking-header-title-user-home

[NariaDreaming]

danib,theophania,redbluepurple,rayray007,NariaDreaming,

From Ricky @ Proboards

"For the users experiencing the issue, have them try clearing their temporary internet files (cache and cookies specifically) and see if that helps. The coding to make those links work are pretty standard, and shouldn't matter where you're located geographically since that's not taken into account at all"

[rayray007]

I cleared the history etc. and the reply button seems to be working, but the board name and drop down navigation still doesn't work...
Eta: nvmd, reply doesn't work

[rickypb]

Hi everyone!

This would be Ricky from the support forum (staff here would be able to confirm if needed). I figure it'll be easier for everyone if I participated in this thread

rayray007, can you let me know which iPhone you're using, and what version of iOS the phone is running?

Also danib, since you noted you're using Samsung's internet browser, can you try downloading Chrome from the Google Play Store and see if that works out better for you? We don't officially support the internet browser by Samsung, so you may have a better experience overall here with Chrome

[NariaDreaming]

He's the real deal guys. Thank you rickypb for coming over. If you can get this working, you'd be the real MVP

[redbluepurple]

rickypb I tried clearing cookies/cache and it didn't fix the issue for me either unfortunately.

I am on a Nexus 5 (Android 5.0.1) using Chrome.

[rickypb]

Thanks for the heads up and response, redbluepurple & danib.

This could be a question for all that experience the issue, but is your phone currently connected through your mobile data plan with your mobile provider? Or are you getting data over WiFi?

If you were to switch the current data method that you're using, does that make any difference at all? (ie. if you were using WiFi for your data connection, disable Wifi so that you are instead using your mobile internet connection, or vice versa)

[rayray007]

5s, iOS 8.1.3
rickypb

[rayray007]

rickypb
Hey! It works on 3G but not wifi.
Eta: nope nvmd, it worked a few times but not anymore.

[redbluepurple]

Mar 13, 2015 14:30:54 GMT -5 rickypb said:

Thanks for the heads up and response, redbluepurple & danib.

This could be a question for all that experience the issue, but is your phone currently connected through your mobile data plan with your mobile provider? Or are you getting data over WiFi?

If you were to switch the current data method that you're using, does that make any difference at all? (ie. if you were using WiFi for your data connection, disable Wifi so that you are instead using your mobile internet connection, or vice versa)

Nope, I tried both and it doesn't work on either. 

[rickypb]

Thanks for the responses. I'm doing a few tests here to try and see if there's any way I can re-create the issue on either Android or iOS. I'll check back when that's completed, and we'll go from there

[rickypb]

Just checking back, as I haven't had much luck as of yet on re-creating the issue. Just to be sure I'm understanding properly, it's the link that the arrow in the following screenshot is pointing to correct? 



If that is the link in question, does the Navigation drop-down menu above that work at all? Or does that not do anything either when pressing on it? 

[redbluepurple]

Mar 13, 2015 16:21:30 GMT -5 rickypb said:

Just checking back, as I haven't had much luck as of yet on re-creating the issue. Just to be sure I'm understanding properly, it's the link that the arrow in the following screenshot is pointing to correct? 



If that is the link in question, does the Navigation drop-down menu above that work at all? Or does that not do anything either when pressing on it? 

Yes, that is the link we are talking about. The navigation/thread options drop-downs, search bar, and reply button at the top aren't working either- none of them are clickable. 

[rickypb]

Thanks redbluepurple.

Going on the idea that the three of you are outside of the United States, and I'm not able to re-create the issue on either Android or iOS, I'm going to go ahead with the theory that your geo location is somehow involved with the issue.

The only thing that geo location does affect would be the ads that are delivered to your devices. It's possible that maybe there's a particular ad that's targeting international users that's somehow blocking the links from being used, though that would be pretty strange. So what I have done is provided the three of you with PB+; this will give you ad-free when visiting any ProBoards hosted forum while logged in. Now that you essentially have an ad-free experience when logged in, does this help at all with the issue? Or does it still happen even without the ads?

[redbluepurple]

Mar 13, 2015 16:44:28 GMT -5 rickypb said:

Thanks redbluepurple.

Going on the idea that the three of you are outside of the United States, and I'm not able to re-create the issue on either Android or iOS, I'm going to go ahead with the theory that your geo location is somehow involved with the issue.

The only thing that geo location does affect would be the ads that are delivered to your devices. It's possible that maybe there's a particular ad that's targeting international users that's somehow blocking the links from being used, though that would be pretty strange. So what I have done is provided the three of you with PB+; this will give you ad-free when visiting any ProBoards hosted forum while logged in. Now that you essentially have an ad-free experience when logged in, does this help at all with the issue? Or does it still happen even without the ads?

Working now