Video Ad Question

[ohinvrtedworld]

Hi! There's an ad that seems to appear only on the bottom of the window when I have a thread open that is a video ad for Children's Health, and when it is there, it keeps redirecting me to the bottom of the window where the ad is over and over while I'm trying to scroll up to the top. After about 5 or 6 times, it lets me go up to the top and read. Then it seems to either restart the video or finish loading all the way with sound, and jumps back to the bottom of the screen to show the ad again.

So I don't know if this is just something that should be updated on my browser/computer or what, and it's only a little annoying, nothing super extreme. Any idea if it's something I can fix on my end to make it stop? Or is that just a weird thing that video ads like to do as they load?

Thanks!! You guys work so hard!

[theophania]

ohinvrtedworld, by bottom of the window do you mean below the sidebar or in the Related Topics & Stories box? That affects whether or not it's an ad we fix or Proboards.

NariaDreaming tagging you in so that you can see the answer just in case.

[ohinvrtedworld]

Apr 25, 2016 13:25:21 GMT -5 theophania said:

ohinvrtedworld , by bottom of the window do you mean below the sidebar or in the Related Topics & Stories box? That affects whether or not it's an ad we fix or Proboards.

NariaDreaming tagging you in so that you can see the answer just in case.

Related Topics & Stories

[theophania]

ohinvrtedworld, okay that is a Proboards ad and video ads should not be coming from them at all so they ask that whenever we see it we use the ad reporting tool. If possible take a screenshot of the ad and then click CTRL + ALT + R to open the reporting tool. It will ask you to post a link to the screenshot you took.

If for some reason that doesn't work you can use the new ad reporting tool and either send me the url for the time you received the video ad or post to Proboards Support with the time, url, and location (related topics box)
Ad tool - ads.proboards.com/ad-report.html
Proboards support - support.proboards.com/

Let me know if any of that doesn't work for you!

[ohinvrtedworld]

Will do! Thank you!