RE Practice Vent

[hudsonhawk]

Why is it so hard to return a phone call and reach the person who called you or someone else who can deliver the information? Why do polite inquiries have to be met with attitude?

It's probably obvious, but I missed a call from my RE with my 3rd Beta results and when I called back the receptionist copped the biggest attitude with me! I couldn't hear the nurses name on the message and the woman at the desk pretty much accused me of not being one of their patients and calling the wrong number. She put me on hold for five minutes and then made me leave a message. JUST FLIPPING PUT ME THROUGH TO THE NURSE'S STATION!!!!!!!


Can you tell I'm hormonal and stressed about not knowing my results? I hate it when they don't leave a real message and just tell you to call them back!

[titania]

I'm sorry hudsonhawk! ((hugs)) hopefully you hear from them soon!

[GOmamab15]

That's so frustrating!!! I hope you hear back soon.

[littleducky]

Missing calls and then not being able to get anyone back is SO frustrating! I hate knowing that results are available and not being able to get them!

[csat]

Ugh, I'm sorry I'd be so annoyed. It's hard enough waiting for those results!

[virginiaorjohn]

OH HELL NO. I'm sorry, RE and OB nurses should sympathize with our crazy, especially with the betas! I hope you get good news soon!

ETA: wrong words

[ohiorideresq]

I think that's really rude behavior, and I would be tempted to raise it with my RE. I would want to know if my front desk person treated a patient like that.

I don't get this whole thing either. My Dr. post results on an internet portal or records a voicemail in a 3rd party voice mailbox. It wouldn't annoy me except that every single time I have to go look up my account information, pin number, and password just to find out that my pap smear was normal. If you're going to record a voicemail anyway, how hard is it to record it on my phone's voicemail? I checked the little box saying it was OK to leave medical information there. It might be easier for them, but it's a pain in the ass on my end.

[cattuccino]

After reading this and how they're handling your results I'm not sure how much faith I have in the practice.
I'm sorry

[sandandsea]

That sucks, it seems like they should know they are dealing with stressful, sensitive, emotional stuff and should be treating patients better!!! I'd definitely write a review on google and talk to someone there about how unprofessional they are!

[Kevinmac]

You would think a RE office would have nice nurses/receptionists knowing their patients there have already been through so much emotionally.

[birdhut]

I would let your OB know. I almost left my OB last time because the receptionists were so rude. I meant to tell her because I didn't want her losing patients but it turns out others had told the OBs there the same thing and this time they have some new staff. I kind of wonder if that's why.

Anyway they should not have treated you that way for sure!

[madamewaffles]

WTAF. I am so sorry you were given the third degree. Definitely agree that you should bring it up to your RE. Reception is essentially the face and voice of their clinic and as the RE, I would want to know if they were mistreating patients. You deserve to be treated with respect!