Hello and a vent

[lovelyplanet]

Hello everyone,

Another cross over from TB. Good to have another forum to talk openly. 

My husband and I are in the Home Study process and we are so upset with our agency. We did the FBI and State clearance back in November and completed all the home study paperwork over the holidays. The agency had everything in their hands 1st week of January. They were supposed to review it and get back to us in 5 days. The home visit was supposed to happen mid January and the write up completed by end of January. We didn't hear a word back the entire month. We sent several emails and never got a response. We finally called and was told our social worker just went on medical leave. They could not tell me anything more on the status of our home study, who our new sw would be and when the home visit would be done. After repeated calls they finally told me they apparently gave us the wrong form for the FBI clearance and we have to redo it. W H A T ? This happened to one other family in our group. 

I am so upset and frustrated with how disorganized they are and their failure to communicate with us. This is supposed to be one of the best agencies around. I get that things happen beyond their control but I expect them to communicate it to us so we are not left wondering.


Vent over. Thanks for letting me.  

[drl]

Hugs. That sucks. Have you talked to their director? Are you looking into other options?

[shemarie82]

That is so frustrating, I am sorry that you are going through that. I would say keep asking to talk to a supervisor until you get some answers! Be your own advocate.

[perumom]

OMG that would make me furious. Especially since you were the one to initiate communication. Would they have left you wondering why you are not moving forward if you weren't calling? Yikes!!