Posting help needed!

[flutterfly88]

I don't really know how to describe this but my problem is with writing posts. All my options have disappeared. I don't have all the little buttons to do anything like attach pictures, italicize, or add hyperlinks. Also the disable signature box has disappeared. I don't know what happened to make them go away.

I'm attempting to attach a screen shot. I hope it works.

[theophania]

flutterfly88, it looks like you might be on the BBCode tab, if you click the "Preview" tab, do your options come back? If that doesn't work try clearing your cache and cookies. Sometimes that will fix odd issues like this. If neither of those things work please let me know and I'll look into it further.

[flutterfly88]

May 22, 2015 10:14:03 GMT -5 theophania said:

flutterfly88, it looks like you might be on the BBCode tab, if you click the "Preview" tab, do your options come back? If that doesn't work try clearing your cache and cookies. Sometimes that will fix odd issues like this. If neither of those things work please let me know and I'll look into it further.

Clicking on the preview/bbcode buttons does nothing. They are unresponsive. I'm having a brain freeze, and can't find where to clear my cache/cookies. I'm using google chrome. I will try and figure it out when I get home tonight. Tanks for your help

[theophania]

Here's a how to for clearing them in each browser: help.ea.com/en/article/clearing-your-browsers-cache/

[flutterfly88]

May 22, 2015 10:14:03 GMT -5 theophania said:

flutterfly88, it looks like you might be on the BBCode tab, if you click the "Preview" tab, do your options come back? If that doesn't work try clearing your cache and cookies. Sometimes that will fix odd issues like this. If neither of those things work please let me know and I'll look into it further.

I cleared my cache, and cookies and restarted the computer, it did not work.

[flutterfly88]

I'm thinking it may be my computer acting up again. I've noticed that I can't click spoilers as well, and have started noticing issues outside of TCF as well. Thanks for your help

[theophania]

flutterfly88, I would check the following things:

1. Speed test your connection, maybe something is slowing it down and causing pages not to fully load. You can do that here: www.speedtest.net/

2. Check to see if your version of chrome needs updated.

3. Disable add-ons or extensions in chrome one at a time. After you disable one close chrome and re-open it. See if disabling that removed the problem. Sometimes add-ons cause issues.

4. Run a virus scan and a malware/spyware scan. I like spybot search & destroy for that and it's free.