Thirsties Customer Service?

[babymakes5]

Has anyone had experience with Thirsties customer service?

I have a size 2 duo wrap that I purchased from kelly's closet in the summer of 2013, but didn't really start to use until about a year ago.  The stitching on the waist band and the leg holes is coming unraveled (exposing the elastic) - and I'm just curious if you all think they might be willing to replace it after this amount of time?  I never put covers in the dryer, and my thirsties covers are lightly used because I prefer coveralls if they're clean... I just don't understand why it's falling apart already  guess I'm staying away from duo wraps for baby #2.

[brandiewine11]

You never know until you ask! Just be super nice and explain the situation. I had a company replace and item I got as a baby shower gift that I had no idea where it was purchased, no receipt, nothing. I told them how much I loved the outfit, but the snaps wouldn't stay together so we couldn't use it. Even though it was not within their policy, they replaced it with a similar item at no charge.

FWIW I have size 1 duo wraps that I used until my son outgrew them and had no issues. They get pretty good reviews around here too. Maybe you just got a dud.

[SAK]

I have had very good experience with thirsties customer service, but everything was within the warranty period. It doesn't hurt to ask, but I wouldn't be surprised if they couldn't do anything

[jess9802]

I replaced one DuoWrap within the warranty period and was pleased with the customer service. It doesn't hurt to try. FWIW, our DuoWraps have held up great despite heavy use; I wouldn't write off yours yet.