NGKUR: Any super-techies out there??

[akraus2015]

This is probably a long shot, but wondering if anyone is an expert at mapping network drives??

I bought a new laptop and want to be able to access my network drives for work. I downloaded the FortiClient ssl vpn and am attempting to map the network drives on a Toshiba 2-in-1 with Windows 8.1. I know the path is correct and I know my credentials are correct.

I have tried:
- restarting the computer (always the go-to, right?)
- updating my version of FortiClient

The Geek Squad tried:
- reinstalling drivers
- software updates
- turning on network sharing/discovery

This is well beyond my ability level and making me crazy. What say the GKU techies??

[Rama]

What are you doing to map the drives? The VPN just connects you to your work's server. I'll ask my husband later, I just need more info. :)

[pismoduo]

Oct 2, 2015 18:10:00 GMT -5 @pineappleoranges said:

Oct 2, 2015 17:59:51 GMT -5 akraus2015 said:

This is probably a long shot, but wondering if anyone is an expert at mapping network drives??

I bought a new laptop and want to be able to access my network drives for work. I downloaded the FortiClient ssl vpn and am attempting to map the network drives on a Toshiba 2-in-1 with Windows 8.1. I know the path is correct and I know my credentials are correct.

I have tried:
- restarting the computer (always the go-to, right?)
- updating my version of FortiClient

The Geek Squad tried:
- reinstalling drivers
- software updates
- turning on network sharing/discovery

This is well beyond my ability level and making me crazy. What say the GKU techies??

Is it possible your VpN needs to grant you prior access on the new machine?

^ this. It's likely your company has dual factor authentication, and there's a factor missing like a certificate or the server having prior knowledge of your machine.

[akraus2015]

Oct 2, 2015 18:20:46 GMT -5 pismoduo said:

Oct 2, 2015 18:10:00 GMT -5 @pineappleoranges said:

Is it possible your VpN needs to grant you prior access on the new machine?

^ this. It's likely your company has dual factor authentication, and there's a factor missing like a certificate or the server having prior knowledge of your machine.

I didn't even think about that. I got the instructions from our IT lady though, so I feel like she would have mentioned that if I needed an extra step.

[akraus2015]

Oct 2, 2015 18:08:01 GMT -5 Rama said:

What are you doing to map the drives? The VPN just connects you to your work's server. I'll ask my husband later, I just need more info.

i was using the little button that said "map network drives" and the entering the path and my login credentials.

[Rama]

Oct 2, 2015 18:32:44 GMT -5 akraus2015 said:

Oct 2, 2015 18:20:46 GMT -5 pismoduo said:

^ this. It's likely your company has dual factor authentication, and there's a factor missing like a certificate or the server having prior knowledge of your machine.

I didn't even think about that. I got the instructions from our IT lady though, so I feel like she would have mentioned that if I needed an extra step.

It might be a step that she had to do, so she didn't tell you about it.

So, you're opening up the VPN, going to Computer, hitting the Map Network Drive button and...? What's happening? Any error?

[akraus2015]

Oct 2, 2015 18:49:55 GMT -5 Rama said:

Oct 2, 2015 18:32:44 GMT -5 akraus2015 said:

I didn't even think about that. I got the instructions from our IT lady though, so I feel like she would have mentioned that if I needed an extra step.

It might be a step that she had to do, so she didn't tell you about it.

So, you're opening up the VPN, going to Computer, hitting the Map Network Drive button and...? What's happening? Any error?

Yep it keeps telling me Windows cannot find [path name], but I know I'm using the right information because I did the same thing on my Mac last year. The steps were just a little bit different, but basically download the VPN, connect, then map the network drives so I can connect to them.

[Rama]

Oct 2, 2015 19:02:17 GMT -5 akraus2015 said:

Oct 2, 2015 18:49:55 GMT -5 Rama said:

It might be a step that she had to do, so she didn't tell you about it.

So, you're opening up the VPN, going to Computer, hitting the Map Network Drive button and...? What's happening? Any error?

Yep it keeps telling me Windows cannot find [path name], but I know I'm using the right information because I did the same thing on my Mac last year. The steps were just a little bit different, but basically download the VPN, connect, then map the network drives so I can connect to them.

Are you connecting using the computer name or the ip address?

[pismoduo]

Oct 2, 2015 19:31:08 GMT -5 Rama said:

Oct 2, 2015 19:02:17 GMT -5 akraus2015 said:

Yep it keeps telling me Windows cannot find [path name], but I know I'm using the right information because I did the same thing on my Mac last year. The steps were just a little bit different, but basically download the VPN, connect, then map the network drives so I can connect to them.

Are you connecting using the computer name or the ip address?

If it's the computer name you need the fully qualified name (like .com or .us.company or whatever).

Also, our IT people routinely forget to tell people that there's a certain step they have to do first.

[akraus2015]

Oct 2, 2015 19:56:03 GMT -5 pismoduo said:

Oct 2, 2015 19:31:08 GMT -5 Rama said:

Are you connecting using the computer name or the ip address?

If it's the computer name you need the fully qualified name (like .com or .us.company or whatever).

Also, our IT people routinely forget to tell people that there's a certain step they have to do first.

im not sure. I'm guessing I'm going to have to try again with the IT department on Monday. My knowledge was limited to the above, and even that's a little fuzzy still.

Thanks for helping out Rama & pismo!!

[akraus2015]

And pineapples!

[Rama]

Oct 2, 2015 19:56:03 GMT -5 pismoduo said:

Oct 2, 2015 19:31:08 GMT -5 Rama said:

Are you connecting using the computer name or the ip address?

If it's the computer name you need the fully qualified name (like .com or .us.company or whatever).

Also, our IT people routinely forget to tell people that there's a certain step they have to do first.

Not for this, she doesn't. Since she's using a VPN to virtually be on the local network, then the DNS server in that network will recognize the host names without all the qualifiers. That's assuming she has the DNS server assigned to her VPN connection, though. Which is why I mentioned IPs; if she can't connect that way, she isn't on the network and her IT needs to give her VPN access.

[pismoduo]

Oct 2, 2015 20:13:20 GMT -5 Rama said:

Oct 2, 2015 19:56:03 GMT -5 pismoduo said:

If it's the computer name you need the fully qualified name (like .com or .us.company or whatever).

Also, our IT people routinely forget to tell people that there's a certain step they have to do first.

Not for this, she doesn't. Since she's using a VPN to virtually be on the local network, then the DNS server in that network will recognize the host names without all the qualifiers. That's assuming she has the DNS server assigned to her VPN connection, though. Which is why I mentioned IPs; if she can't connect that way, she isn't on the network and her IT needs to give her VPN access.

Oops, you're correct. I forgot about the VPN connection.